There is nothing more important to us than our customers. Any questions or concerns regarding an order will be dealt promptly and professionally. Every phone call during business hours will always reach a knowledgeable, trained live person and every custom order request email will be responded to within 24 hours.

While the rest of the industry puts sales over service, Stone & Tile proudly puts service over sales. We proudly meet world class customer service standards.

  • Support

    Your point of contact for expert support, questions, and advice to reach the customer’s goals.

  • Educate

    Your point of contact for expert support, questions, and advice to reach the customer’s goals.

  • Respect

    Your point of contact for expert support, questions, and advice to reach the customer’s goals.

  • Validate

    Your point of contact for expert support, questions, and advice to reach the customer’s goals.

  • Inspire

    Your point of contact for expert support, questions, and advice to reach the customer’s goals.

  • Cultivate

    Your point of contact for expert support, questions, and advice to reach the customer’s goals.

  • Engage

    Your point of contact for expert support, questions, and advice to reach the customer’s goals.

1 We place your order directly with the manufacturer (at whichever location you prefer) using our wholesale account so you get fantastic pricing!
2 We put your name as the pickup person and email you as soon as your order is ready to be picked up.
3 Upon arrival at the store, give your order number and pick up your order hassle free - everything will already be paid for!

What if the warehouse closest to you doesn’t have the item you have selected in stock?

They can usually bring it in within a few days. In that case we always find out the exact timeline and email you to confirm if that is okay. If that doesn’t work for you then you will get a 100% refund. If it does, we proceed and email you when it is ready for pickup.



Please don’t hesitate to contact us with any pickup questions toll free at
1-877-426-1500 or email us at sales@stoneandtileshoppe.com