Stone & Tile offers delivery to both residential and commercial sites. We want to make sure that your order is delivered easily, efficiently and without any issues.

Curbside Residential Delivery

A cost effective way to have your order delivered straight to your home – no special equipment needed.

Your order will depart from our warehouse to the delivery address via third party carrier truck (30’-50’ trailer, depending on order).

Your order will then be lowered down to your driveway or curbside using a Power Lift-gate. Lift-gate equipment is usually located on the back of carrier trucks and ensures that your order is unloaded easily and safely without the homeowner needing any special equipment.

Commercial Delivery

For orders delivered to locations with a loading dock and heavy lifting equipment, such as a pallet jacket or forklift, we have the commercial delivery option.

Your order will depart from our warehouse to the delivery address via third party carrier truck (30’-50’ trailer, depending on order).

Your order will be received at the indicated official commercial loading dock where unloading equipment on your project site will help unload your order.

Order Delivery Dates & Times

All standard third party carrier deliveries take place Monday to Friday between 8am and 5pm.

Please ensure you are at the delivery site to receive your item.

You may be charged extra for shipping if you require re-delivery.

How to Track Your Stone & Tile Order

All our delivery options allow you to track your order online. Stone & Tile will email you a shipping confirmation with the following information:

Your tracking number together with the name and contact details of the carrier.

A link that directs you to the carrier's website so you can track your order online.

Inspecting & Signing off your Delivery

All our delivery options allow you to track your order online. Stone & Tile Once you receive your order, you will be asked by the driver to sign a waybill.

Always make sure to check your delivery for any visual damage and record it on the waybill before you sign off on your order.

All orders are carefully packaged to avoid damage during delivery. Damaged products will almost always be visible on the exterior of the boxes, pallet or crate. Therefore, recording all damages on the waybill at the time of delivery is critical.

As third party delivery carriers cannot wait for a detailed inspection of each order they deliver, if you would like to check your items in detail before signing off, you can note down "Pending Inspection" which gives you the chance to check that all your items are in good order. All of our third party carrier shipments carry insurance against loss or damage as long as you include a statement on the waybill describing how you received the order.

1 We place your order directly with the manufacturer (at whichever location you prefer) using our wholesale account so you get fantastic pricing!
2 We put your name as the pickup person and email you as soon as your order is ready to be picked up.
3 Upon arrival at the store, give your order number and pick up your order hassle free - everything will already be paid for!

What if the Daltile closest to you doesn’t have the item you have selected in stock?

They can usually bring it in within a few days. In that case we always find out the exact timeline and email you to confirm if that is okay. If that doesn’t work for you then you will get a 100% refund. If it does, we proceed and email you when it is ready for pickup.



Please don’t hesitate to contact us with any pickup questions toll free at
1-877-426-1500 or email us at sales@stoneandtileshoppe.com